FAQs

We are usually asked about

How does the Website Starter & E-commerce subscription work?

Websites in general follow a process in order to be developed. Once you sign up for either the Website Starter or E-Commerce you will be sent a welcome email with all the details and next steps. In the email you will be requested:

To register and log in to our Customer Portal
To fill our questionnaire
To upload your logo in vector and PNG (transparent) files
To upload any photos and illustrations of your brand, products, and services, very important, in high resolution
To give us management access to your domain

Once we have received all of this information we will communicate with you and talk about your answers to the questionnaire, verify the files we received, and other material we will be requesting from you in the near future.

Usually, we are able to get your awesome site up and running within four weeks to eight weeks depending on your collaboration. Remember, doing a website is a big project. We have had the experience of finishing a website in two weeks, but this is because the customer responded and provided all requested material fast.

Inside the Customer Portal, you will be able to follow your website project and all pertaining tasks as they are fulfilled until completion and launch.

What is included in my Website Starter & E-Commerce subscription?

Website Starter is our brochure website subscription. Brochure websites provide the user with your company information including your products and services. Under this subscription, we will professionally create a website with up to 5-pages. We will code and help you create a mobile-ready and functional website for your customers to enjoy. Once the website is built, we launch it per your approval and we will continue to monitor it, update it, maintain it, and host it. You can submit requests via our Customer Portal to modify, delete, or add content and pages to your website.

E-Commerce Website is our online store subscription. With this subscription, you will now be able to sell online. Upon building the online shop, we will create the store based on the brief initially with up to 10 products. You can request for us to upload more products for an additional fee, or wait the next billing period to add up to 10 more. Once the shop is built, we launch it per your approval and we will continue to monitor it, update it, maintain it, and host it. You can submit requests via our Customer Portal to modify, delete, or add content, pages, and products to your website.

Dremex Website Starter & E-commerce. These two services are inclusive of the following solutions for our customers:

Web hosting
Web support
Web updates
Web maintenance
Up to 3 email addresses with your domain. You can request more for an additional fee
Websites are built on WordPress CMS
24/7 Customer portal
Professionally designed website

Both of these services do NOT include the following:

Custom photography or video recording
Website content copywriting
Custom web solution development
Graphic design or video animation

All of the above items can be provided for a separate fee or subscription.

How do I plan for my website?

Establish Your Site’s Purpose

Every website should have a purpose. The first step towards designing an effective site is to know the purpose it will serve. To do this, think about your main goal, what do you want users to accomplish. Do you want to sell products? Showcase your art? This information is crucial for us to build an effective website for you.

Know Your Target Market or Audience

After you know your site’s purpose, it’s time to think about your existing or potential site visitors. Who are they? How will they reach your site and what are they going to look for once they get there? Understanding your target audience and what their needs are will help you build a site that works for your visitors. This is why it is crucial for you to share with us as many relevant details as possible of your target audience.

Find Inspiration.

Every time you submit a design request or when building your website it is great to look for other websites or resources for inspiration. It’s also a great idea to check out competitors’ sites, as well as sites of businesses outside of your industry. Let us know what you like and why you like it, that way we produce designs or web pages that satisfy your expectations.

Define Your Style

Make sure you have a good idea of the style you’re aiming for. Do you prefer a minimalist look? Or a full-of-life, colorful design? The possibilities are endless! You simply have to find the style that best suits you and your business, and then work to bring your vision to life. This will allow us to design according to your style.

Build a site blueprint

A comprehensive site blueprint keeps you organized, saves time, and serves as a reference tool throughout the site creation process. The site map should include a list of all the planned pages, subpages, and anchors, and should indicate which sections link where. It’s a good idea to sketch a rough draft of each page, showing where on the page all of the page’s content (images, texts, videos, buttons, etc.) should appear.

Prepare your images and text in advance

Any content you add to your site influences the design process. Preparing your content in advance will help you stay organized and speed up the editing process.

How does the Graphic Design & Video subscription work?

We work on your requests on a first-come, first-served basis. These requests are added into our queue and they are dispatched and assigned so we start working on them and then delivering them.

On average you’ll receive graphic designs or revisions in 24-48 hours (this applies to designs like social media posts, web banners, and single-sided print designs). And on average you’ll receive one 30-60 second video, every 2-5 business days. If you’ve got a more complex task, let us know and we’ll provide an estimate on how long it’ll take.

As there is a unique workflow for graphic designs, and specific turnaround times, and a unique workflow, and specific turnarounds for videos, they will not delay or impact one another.

If you need faster outputs you can always ask us via our Customer Portal chat and we add on an urgent status for an extra fee.

What is included in my Design subscription?

Dremex Graphics is our fully featured graphic design subscription. It includes ALL the designs you need, without having to pay extra premiums. From print and digital designs for your day-to-day marketing to custom illustrations. We are aware that designs need to vary, so with this subscription, you can handle everything.

Dremex Video is our video design and motion graphics subscription. With this subscription, you can get help enhancing your existing video footage or images, or we’ll design and animate from scratch for you! We provide this range of design and animation services as part of Kimp Video because we know that your video content needs will be dynamic, depending on whether you’re creating something for your website, an email campaign, social media, or something in between. And we’re prepared to deliver a wide range of videos to help you with that.

Dremex Graphics & Video includes all the features from the two plans above for a discounted flat monthly fee.

What kind of designs can I get?

Dremex Graphic Design:

Amazon Graphics
Background Removal
Billboards
Blog Images
Book Covers
Book Layouts (depending on the amount of content)
Booklets (depending on the amount of content)
Brochures
Business Cards
Business Reports (depending on the amount of content)
Company Profiles (depending on the amount of content)
Corporate Folders
Custom Illustrations
Display Ads
Ebooks (depending on the amount of content)
E-commerce Graphics
Email Signatures
Event Invitations
Flyers & Posters
GIFs
Icons
Infographics
Landing Pages
Logos
Magazine & Newspaper Ads
Newsletters
Packaging & Labels
Podcast Covers
Point Of Sale Materials
Powerpoint Templates (depending on the amount of content)
Presentation Decks (depending on the amount of content)
Print Ads
Product Mockups
Promotional Materials
Restaurant Menus
Signage
Social Media Posts & Ads
Stationery Sets
T-shirt Design
Tradeshow Banners
Vehicle Wraps
Video Thumbnails
Web Ads
And just about anything that can be designed in PS, AI, or INDD.

Dremex Video Designs:

Adding Thumbnails
Animating Static Designs
Basic & Advanced GIFs
Cinemagraphs
Combining/Editing Raw Footage
Company Culture Videos
Demo Videos
Educational Videos
FAQ Videos
Logo Animations
Product Highlight Videos
Simple Explainer Videos
Social Media Videos
Testimonial Videos
Text Overlays

We don’t fulfill the following types of requests:

3D/CAD rendering
Advanced Animations
Advanced Animated Explainers
HTML5 ads
Coding & development
Copywriting
Marketing strategy
Shooting Videos Or Images
Storyboard
Transcribing Videos
Whiteboard Videos
Web, mobile, or app design projects

What can I not request or expect from my Design subscription?

We don’t fulfill the following types of requests:

3D/CAD rendering
Advanced Animations
Advanced Animated Explainers
HTML5 ads
Coding & development
Copywriting
Marketing strategy
Shooting Videos Or Images
Storyboard
Transcribing Videos
Whiteboard Videos
Web, mobile, or app design projects

Yet, some of these items are available as projects for a separate one-time fee.

What details are important and I must include on my design requests?

Include these details every time for the best results: size, orientation, format (print, digital, or video), preferred colors, inspiration designs, and text copy. The more descriptive you can be, the fewer revisions will be required.

Top reasons for choosing Dremex

Dremex is more than a web design company, we are an all-inclusive digital team offering online and design solutions for small businesses. We offer a complete set of tools to build your online presence, from getting found online to building your business.

Dremex has something for every small business

No matter what type of business you have, we provide custom designs and tools ready to help you make it happen. We build websites for every type of business and we design for every type of need.

Whether you are looking for getting a website, creating a flyer designed, or launching an ad campaign, we got you covered. We have the talent to help your business be an online success.